All purchases, except as specifically noted herein, are non-refundable, final sale, as and when booked. A credit card is required to make your purchase. Upon booking, the credit card will be charged the full amount of the experience(s).
Dates and time slots may be changed up to 7 days prior to the reservation with no fee, including substitution of the experience with a voucher/gift certificate valid for 5 years, for the same experience or in the amount paid for the experience purchased.
Re-scheduling between 7 and 2 days prior to the appointment is subject to a $99 surcharge or reduction of that amount in the value of the voucher/gift certificate used.
No rescheduling (or substitution with a voucher/gift certificate) is permitted within 48 hours of the appointment. Cancellations and all no-shows will result in 100% forfeiture.
Except as specifically noted herein, Dream RacingTM is not responsible for any ancillary expenditure or expense incurred in connection with having booked a non-refundable, non-exchangeable experience, including but not limited to lodging or transportation. Note also that from time to time the LVMS changes the availability of the track and Dream RacingTM’s available dates may change.
In the rare event of unavailability of the car you selected for your experience, you will be given a replacement experience of an equal or better value from among vehicles that Dream RacingTM will offer out to you for you to choose from.
We recommend that you plan on arriving at Dream Racing Lounge (Las Vegas Motor Speedway Infield) 10 minutes prior to your scheduled reservation to ensure that you are ready to participate at your reserved time. Late arrivals, which are defined as up to 30 minutes after the scheduled time, will be accommodated based on availability. Arriving later than 30 minutes from the scheduled time will be considered a no-show and will result in 100% forfeiture.
Should you be arriving via a Dream RacingTM courtesy shuttle, we recommend that you arrive at the pickup point 15 minutes prior to the scheduled departure time. Should you arrive later than your pick-up scheduled time and miss the shuttle you will be responsible for your own transportation in a timely manner to Dream Racing.
All purchases, except as specifically noted herein, are non-refundable, final sale, as and when booked. Cancellations and all no-shows will result in 100% forfeiture
Refund policy from Dream RacingTM rescheduling or canceling
Dream RacingTM has the right to cancel and refund bookings up to 15 days prior to the date of the scheduled experience. Dream RacingTM is not responsible for any ancillary expenditure or expense incurred in connection with this cancellation, including any anticipated opportunity or expectation of opportunity to book an experience.
Where the track is closed due to inclement weather, change in LVMS availability, or in a situation of Force Majeure, Management will provide a full refund of the amount paid for the experience to the customer. No additional payments or compensation will be paid.
Purchases for a driving experience made in the name of a specific individual are transferable to another individual, as long as the recipient meets the criteria to participate and provides the required evidence of the transfer. To request a transfer please contact management via email at firstname.lastname@example.org. Transfers are not valid unless confirmed in writing by Management.
Vouchers and Gift Certificates
Non-refundable, non-replaceable Driving Experience Vouchers or Gift Certificates are valid up to 5 years from the date of issue, and so long as the recipient meets the criteria for participation. Please contact us at email@example.com for changes of the recipient of the Voucher or Gift Certificate.
The purchase of an “On-Board Video” entitles you to the purchase of the video file with the recording of your driving experience. It will be sold on a USB flash drive which will be used to record your driving experience while in the cars or as a digital copy sent to you by email. Only USB drives sold by Dream RacingTM are permitted to be used in the cars for recording purposes.
Post driving experience, you will have the opportunity to watch a preview of your video on a screen located in the Dream RacingTM lounge.
In the unlikely event that, due to a technical issue or otherwise, the system fails to properly record your driving experience, or the USB drive fails to permit a viewing of the Driving Experience, we will refund the price of the on-board video. Under no circumstances will the cost of the driving experience be refunded, nor will you be afforded the opportunity to repeat your experience for free in order to attempt to re-record your experience.
Spot reservations are linked to a specific individual at the time of booking. Spot reservation credit is non-refundable and follows the same criteria for rescheduling and assignability as regular experiences.
Criteria to participate in the driving experience
Should there be any doubt as to a participant meeting the following criteria we encourage an on-site visit prior to booking.
Have and present a validly issued and current driver’s license.
Present proof of identity and confirmation of purchase.
Sign a waiver of liability.
By offering themselves out as a participant, represents that their physical condition is sufficient to safely engage in the experience [please note that Dream RacingTM advises against participating should the individual be pregnant, suffer from, among other things, high blood pressure, heart condition or claustrophobia].
Wear all required safety gear which shall be provided by Dream RacingTM.
If driving, meet the physical specifications of the automobile which will accommodate individuals wearing a helmet falling within the parameters of 5’ to 6’6’’ tall, and up to 265 lbs. Note also that the automobiles are not enhanced for the hearing impaired, nor for the physically handicapped.
Should a participant appear, within the sole judgment of Management, to be under the influence of drugs or alcohol the participation shall be denied with no refunds, substitutions or exchanges given.
Abide by all Codes of Conduct determined within the sole discretion of Dream RacingTM and/or the LVMS.
Unless specifically confirmed in writing by selecting the option in the waiver of liability at check-in, Participant agrees and consents that Dream RacingTM and/or their affiliates and/or the LVMS may use their name and/or photo in connection with any marketing, publicity, communication with the public and/or advertising, hereafter “Publicity or Promotional Piece” which Dream RacingTM, in its sole discretion, elects to conduct.